Talking to your manager during a crisis requires diplomatic intelligence. It’s not just what you say, but also how, when, and what you leave unsaid. According to HR expert Rami Al-Jarzi, here are the most common mistakes:
1. Direct Attack
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Accusing or speaking aggressively puts your manager on the defensive.
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Solution: Present facts calmly, remain neutral, and allow space for open dialogue.
2. Exaggerating the Problem
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Making the issue seem catastrophic reduces your credibility.
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Solution: Describe the problem realistically, backed by examples and numbers to show you can evaluate matters objectively.
3. Offering No Solutions
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Bringing problems without any suggestions makes you look like you’re just complaining.
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Solution: Prepare practical steps or ideas to address the issue, showing you’re part of the solution, not the problem.
4. Poor Timing
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Discussing issues when your manager is busy or stressed reduces their focus.
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Solution: Choose the right time and place, when your manager is mentally available and ready to listen.
5. Skipping Details
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Presenting incomplete information can make you seem uninformed or untrustworthy.
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Solution: Provide accurate, well-documented information to show full understanding and responsibility.
6. Negative Language
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Words of despair or frustration can close the door to solutions.
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Solution: Use positive language, focus on solutions, and turn complaints into constructive discussion.
7. Overreacting Emotionally
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Excessive anger or stress turns a professional issue into a personal conflict.
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Solution: Control your emotions, express feelings calmly, and use composure as a tool to improve communication.
Conclusion:
A smart employee doesn’t just focus on the problem—they focus on how to present it, when to present it, and how to offer solutions constructively. Controlling emotions and choosing words carefully increases credibility and makes your manager more receptive and cooperative.
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